Arlo's Vouchers feature can be a great way to promote and sell your events, however there are some complexities to be aware of surrounding the sale of vouchers.
What are Vouchers?
It is important to understand that Vouchers in Arlo are very similar to actual retail 'Gift Vouchers' and should be used when you want to provide someone (whether it's an organisation or an individual) with an allocated fixed value amount (balance) for discounting purposes. The voucher recipient can redeem their voucher in the checkout process by entering in their 'Voucher Code'.
Vouchers are tax inclusive and should be treated as a payment towards an order.
If you wish to provide complimentary registrations or offer courses at a lower price - you should look at discounts instead, as discounts are applied to an order before the subtotal is calculated and GST is only calculated on what the registrants need to pay, whereas a voucher deducts the balance of an order after GST has been applied to it.
It is not recommended that you sell vouchers online using Arlos automated Order system, this is because the order system will apply a default GST rate to the value of the order. This can result in GST being duplicated (once for the sale of the voucher, and again for transactions made using the voucher).
How to Sell a Voucher?
The following process describes how to create an order to sell a voucher, ensuring that GST is only applied once to the voucher balances transactions.
Arlo recommends capturing interest for vouchers either using Leads, or the Quick Registration method. Once you have received a submission of interest for a voucher - it will need to be created with an accompanying order to pay for it.
- Create a voucher, and choose to create an order for the voucher. You will be directed to the Orders screen.
- On the orders screen, edit the Tax rate to 0%. Note: If you do not have a 0% tax rate on your platform, contact Arlo Support who can create this for you.
- Ensure that the total order amount is equal to the voucher amount that you are going to be issued.
- Press Save.
When the voucher that has been sold is used for registrations, the voucher holder will be charged GST at the time of the purchase, therefore GST is only charged once for the balance of the voucher.
If you need assistance with this process please contact Arlo Support.