The Order Contact (Billing Contact) is the key contact person for an order and the associated tax invoice (if one is created).
Generally, the registrant will also be the order contact, but a registrant can specify a different order contact when filling out the order details. Order contacts are only created when an event is using the Order Process registration method (where an order is created).
For example, if Felicity is the manager of a company and she's registering 5 of her staff for an event, she can become the order contact - whether she is attending the event herself or not. As the order contact, she will receive all order communication.
The order contact will be asked for their postal address as a part of the order details.
- If the order contact selects Organisation as the payer, the postal address they enter on the order details page will be assigned to the organisation, not the order contact.
- If the order contact selects Individual as the payer, the postal address they enter will be assigned to their own contact record.
Note: If the order contact is registering other people, this address will not be assigned to those contact records as well, only their own.
Registrants are only sent event instructions once an order has been approved. Note: Learn how to copy the order contact in on all emails that the registrant receives as well (e.g. event instructions).
Below is an example of the Arlo Checkout where the Order Contact details are submitted.