The following process is a quick guide for matching bank transfer payments received into your bank account with orders awaiting payment. Once you have completed the process, the system automates rest. It will approval the orders and automatically send all associated communication.
1) View Orders 'Awaiting Payment'
- From the main menu, select Orders from the main menu.
- Select Awaiting Payment.
2) Match Bank Transactions with Orders 'Awaiting Payment'
Match transactions from your online banking within with the corresponding orders awaiting payment within Arlo and mark them as paid.
- Login to your internet banking.
- Access your recent list of transactions. If you plan to record payments daily, select the previous days' transactions.
- Match the transactions from your online banking within the corresponding orders awaiting payment within Arlo. Your customers should have entered the Order Code as the Reference field when they completed the payment. Therefore the order code should appear with the transaction information on your statement.
- For each transaction on your bank statement, tick the box of the corresponding order in Arlo.
3) Mark Items as Paid
- Press Actions, and select Mark Orders as Paid.
- Complete the Payment Settings.
4) Reconcile the Values (Optional)
We recommend you complete the following reconciliation process straight after you have marked the orders as paid.
- From the list of transactions, calculate the total value of all bank transfers you have just matched.
- Select Reports from the main menu.
- Once in the reports section, click Orders Paid report.
- Set the period on the report for the same period of transactions you have downloaded.
- Set Payment method as Bank transfer.
- Press Export to PDF. Print the PDF document. You can also run the report onscreen by pressing Run Report.
- Match the Total Balance on the report with the total value of all bank transfers (the value you calculated previously). They should be the same values.
- If they do not match, go through each item on the report and match it with a corresponding transaction on your bank statement to identify the problem.