Orders 'Requiring Attention' are created when your customer registers for an event through your website and chooses to pay by credit card, but never completes the credit card transaction or if an organisation set to create orders with 'Requiring attention' submits a website order.
Important: Pending orders are not created when using the Stripe integration.
Arlo still creates an order for these registrations so that you have the customer's details and can follow it up. However, the registrant will not receive an invoice or event instructions so that you have the ability to decide if the order should go ahead before they receive any confirmation of their order or registration.
Orders requiring attention will not be exported to Xero unless you dismiss the message from within the order.
- Open order
- If the order looks genuine, press Send Invoice. This will include payment instructions so the customer knows they are registered and need to pay. If the order looks like it is spam, you may consider cancelling the order instead.
- Send the customer a link to pay the order by credit card.
- Click Dismiss in the warning message to remove the message. If you are connected to Xero, the order will be exported.
If a customer subsequently tries to register again for that same event - because they thought that their first registration request did not go through - then the following message is displayed: