Arlo relies on sending communication, such as events instructions, by email. The system therefore requires that every contact stored must include an email address. It is not possible to create a contact without one.
The following process describes how to create a contact where the person cannot provide an email address.
- Create the new contact using their first and last name but use your own internal email address (e.g. your support email address) for the contact's email. You will also need to add a postal address so that you can post any emails sent to the person in the future.
- All communication that would normally be sent to the contact will now be sent to your internal email.
- Set up a special email address (e.g. noemailaddress@<yourdomain>) that forwards emails sent to the address to one or more people in your team.
- Create an internal process to print and post (use contact's postal address) any email that is sent to the noemailaddress@<yourdomain> address.
Note: Contacts are matched by their first name, last name, and email address; meaning that you may use the same email address for more than one contact while maintaining separate entries/registrations for contacts that use the generic email address you have set up.