Mail is not being delivered to event registrants on your website or staff using your Arlo platform. Messages are appearing in the platform Communication Log, but recipients report they are not receiving any messages.
Note: If emails are not being generated when trying to send manual communication i.e. using the 'Send Email' feature within an event, the email should open in your default email provider. If a message does not open, ensure your browser has a default email platform set and this is correct.
Your Arlo platform may have been configured to deliver email from an address in your domain. For example, outbound email from your platform may have a From address of firstname.lastname@example.org. When some of these messages have been sent to recipients within your domain, they may be denied by spam filters or other mail filtering security.
- Check with the recipients to ensure that the delivered mail has not been placed in a spam folder by their mail program (like Outlook), or by a corporate spam system by their IT department. This step will help identify if the mail was sent successfully (but was trapped by a filter), or was not sent at all.
- To check if SPF records for your domain are a problem, review the steps in the article for checking and configuring SPF records for your domain. This article details what SPF records are and why they can be important when using Arlo.
If you have completed the steps in this article and continue to have delivery issues, contact support who may be able to assist further.
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