Arlo allows you to change your default website URL (e.g. mycompany.arlo.com.au) to a custom URL such as http://training.mycompany.com or http://events.mycompany.com.
The following process describes how to set up a custom URL for your website.
- Ask your IT staff to add a DNS entry for the domain you would like Arlo to use. Specifically, IT needs to create a CNAME DNS record pointing at our arlo.co domain for your platform.
Contact Arlo support if you are not sure what arlo.co domain to use.
events.yourdomain.com IN CNAME <your-platform-name>.arlo.co
training.fcbgroup.com.au IN CNAME fcbgroup.arlo.co
The setup is a two-step process that involves the configuration (and verification) of the DNS CNAME record, and then the second stage is us reconfiguring your platform to use this new DNS.
- Once your IT team has created the CNAME DNS, send an email to our support team. Note: Do not use the new CNAME on your site yet.
- Our support team will update your platform and let you know when the new domain will be active.
Hint: Depending in the size of your organisation, the IT staff referred to above may be in-house or they may be an external provider such as your ISP or Domain Registrar.
Security and SSL
SSL protection is essential for all platforms, including those on custom domains. The default Arlo SSL certificate cannot be used with custom domains, as this certificate applies only to *.arlo.co addresses.
Before we can make a domain name change for you, you will need to obtain and provide us with a SSL certificate for your custom domain so that we can install it on your platform.
If you would like to do this, contact Arlo Support with the domain name you would like to use, and we will generate and send you a CSR file to use when purchasing an SSL Certificate.
Once you have your SSL Certificate please send this to Arlo Support, so we can make the necessary changes. We will then let you now when you can activate the new domain.
- Arlo does not support dual domain names on a single platform, meaning you cannot create two subdomains that point to Arlo.
- If you own a second domain and wish it to point to your Arlo pages, we recommend you set up a redirect from this domain to your Arlo pages' domain. Most DNS hosters support domain redirects like this. If your DNS host doesn't support this, you should be able to point that domain on your own webserver and perform a redirect there.
Why can't I see our Arlo pages from my workplace?
If you can't access the Arlo hosted pages from your workplace, but you can away from that network (e.g. at home), your organisation's network may have been set up to block access to certain websites.
Ask your IT team if they have a split-brain DNS set up for the root domain on your intranet. A setup like this is not uncommon for internal corporate networks (particularly those using Windows Active Directory), but it does affect how staff inside the network access certain websites.
If your corporate DNS is set up this way, your IT team will need to add a specific A record entry to your internal DNS server(s) for your subdomain.