The following instructions describe how to complete the refund process for a registration cancellation with a booking cancellation fee. Hint: Read more about the cancellation process.
- Remove lines associated with registrations you do not want to refund by clicking the delete icon.
- If required, add a Booking cancellation fee by following the process below;
- Press Add custom line..
- Enter a description for the cancellation fee and the an amount. Note: the amount should be negative as you are applying this to a credit note.
- Press Save.
- Tick Mark as refund paid if you are processing the refund now and want to record you have made the payment (e.g. sent the Cheque).
- If the original payment was made by credit card (online) you can choose to refund the amount automatically back onto the persons credit card by ticking Execute credit card refund now.
- Press Save credit note.
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