The following article describes how contact and organisation addresses behave in Arlo, and describes how to report on them.
On a contact you may enter a postal, and a work address (if enabled). Note: Work address is disabled by default, as Arlo can derive a contacts organisation address to use.
If you want to collect the addresses of your registrants when they register online, add the contact address field to your registration forms.
If the event is charged for, the order contact will also be asked for a postal address as a part of the order details:
- If the order contact selects 'Organisation' as the payer, the postal address they enter on the order details page will be assigned to the organisation and not the order contact.
- If the order contact selects 'Individual' as the payer, the postal address they enter will be assigned to their own contact record. Note: If the order contact is registering other people, this address will not be assigned to those contact records as well, only their own.
On an organisation, you may enter a postal and a physical address.
The order contact enters the address of the organisation through the order details when they register. If you want to protect the address you have for the organisation, you can prevent updates to this field.
Derived/Combined Address for Reporting Purposes
Arlo allows you to report on and generates a list of contacts with an address that is either the organisation's postal address or, if one exists, the individual's postal address instead.
Registrations List Report
To add the derived address fields to this report, select the required columns in the Derived postal/organisation address section.
To export your contacts with their derived address:
- Read how to export contacts
- Ensure to choose Export marketing information (CSV) from the list of export options. The derived address is not included in the other export formats.