The following article outlines the standard order processes for each of the supported payment methods in Arlo.
Primary payment options:
Additional payment processes:
Learn how to configure the payment methods available on your platform.
Credit card process
- The client chooses to pay by Credit Card within the website order process
- The client is directed to the payment gateway screen to complete their payment
- The order is created in Arlo and marked automatically as Paid and Approved
- Event Instructions are sent to registrants
- A Receipt (or Order Approval depending on your order settings) is sent to the order contact.
The following credit card payment providers are supported:
Bank transfer process
- The client chooses to pay by Bank Payment within the website order process
- Bank transfer instructions are displayed at the end of the website order process
- An unapproved order is created (this can also be automatically approved)
- A Tax Invoice (or Order Confirmation depending on your settings) is sent to the order contact
- On confirmation of approval in Arlo:
- An Order Approval is sent to the order contact
- Event Instructions are sent to each registrant
- On confirmation of payment in Arlo:
- A Receipt may be sent to the order contact
Invoice/account process
The client receives an invoice and pays on or before the due date.
- The client chooses to pay by Invoice within the website order process
- An unapproved order is created (this can also be automatically approved)
- A Tax Invoice (or Order Confirmation depending on your settings) is sent to the order contact
- On confirmation of order approval in Arlo:
- An Order Approval is sent to the order contact
- Event Instructions are sent to each registrant
- On confirmation of payment in Arlo:
- A Receipt may be sent to the order contact
Cheque process
- The client chooses to pay by Cheque within the website order process
- Instructions for paying by cheque are displayed at the end of the online order process
- An unapproved order is created (this can also be automatically approved)
- A Tax Invoice (or Order Confirmation depending on your settings) is sent to the order contact
- On confirmation of order approval in Arlo:
- An Order Approval is sent to the order contact
- Event Instructions are sent to each registrant
- On confirmation of payment in Arlo:
- A Receipt may be sent to the order contact
The client pays on the day of the event by cash or cheque.
- The client chooses to pay by Cash or Cheque on the day within the website order process.
- An unapproved order is created (this can also be automatically approved)
- A Tax Invoice (or Order Confirmation depending on your settings) is sent to the order contact
- The administrator opens the order and Approves.
- An Order Approval is sent to the order contact
- Event Instructions are sent to each registrant
- On the day of the event, the administrator receives payment from the client. The administrator opens the order and marks it as paid.
- On confirmation of payment in Arlo:
- A Receipt may be sent to the order contact
Free process
Orders with 'Free' as the payment method have either:
- Been generated from an event that is free but is using the Order Process registration method. Note: We recommend that free events use the Quick Registration method.
- Had a 100% discount applied to the order, therefore changing the payment method to 'Free'.
You can choose whether orders with the payment type 'Free' should be automatically approved.
Voucher process
- Customers can enter a voucher code to pay for some or all of their order.
Discount process
- Customers can be eligible for a discount to pay for some or all of their order.
Bpay process
Arlo supports the ability to have a BPAY number generated on PDF invoices and you accept payments in Australia. Learn more about BPAY.
If you would like BPAY activated, contact Arlo Support.
Example: BPAY Section on a PDF Invoice
