This article will take you through basic troubleshooting steps for errors that may be related to the WordPress Plugin.
- Check your version of PHP - The Arlo WordPress plugin requires version 5.4+.
- Deactivate the Arlo WordPress plugin.
- If the problem still exists then this confirms that the issue is unlikely to be related to the Arlo WordPress plugin. To solve the problem, talk to your web design company and suggest they try and restore the files and database from a backup.
- If the problem is resolved when you disable the plugin and you have therefore confirmed the plugin is the cause of the issue, try reactivating the Arlo plugin and re-synchronise the data within the plugin.
- If the above step doesn't solve your issue. It may be due to conflicts with other plugins. Please check here to see our list of WordPress plugins that can cause sync issues.
- If the problem persists, contact the Arlo Support Team.
Checking your PHP
- Install the Display PHP Version plugin to check the version of PHP your site is running. This plugin will display the version on your WordPress Dashboard.
Other articles that may be helpful:
- Website integration overview
- WordPress plugin options
- Wordpress developer documentation (technical details for developers)
- Install the WordPress plugin
- Re-synchronise your WordPress plugin with your Arlo platform (after making changes in Arlo to force them to show on the website right away)