In this article
The following article provides an overview of roles and permissions in Arlo and how to allow and manage role-based users.
Overview
Arlo has read-only and role-based access, meaning users can have different access levels to your platform.
Note: Arlo is currently adding more user roles, e.g. manage orders, manage registrations, etc. We'll update this article as roles are added. Follow this article to be notified automatically when new role types are available.
Feature availability
Role-based users are available on the Enterprise service plan. Please contact Arlo Sales if you would like to upgrade.
Understanding role types
Presenter
- No access to management platform.
- Will show in the list of presenters for administrators to assign to events.
- If granted API access, they will be able to access the Arlo for Mobile App.
- There are no user fees for presenters.
Access to the API
- Gives presenters access to the Arlo for Mobile app (if they are not a system administrator).
- Allows your consultants, IT staff, etc to connect Arlo to API integrations.
- There are no user fees for API users.
Manager (Read-only)
- Gives the user read-only access to the platform (can view but not edit information).
- Can export data from lists and views.
- Cannot access settings or reports.
- There are no user fees for read-only users. This role type is only available on the Enterprise service plan.
System administrator
- Administrators have full edit access to Arlo, including platform and website settings.
- Automatic, full access to the Arlo for Mobile app.
- System administrator licenses are charged as per your Arlo contract or our standard pricing.
Manage your users' access
Add user roles
Note: Adding system administrators will incur a new license charge as per your Arlo agreement or Arlo's standard pricing.
- If the person you wish to give access to is not already a contact, first add them as a contact.
- Open the Contacts menu.
- Open the contact.
- Press Edit.
- From the Security tab, select the required user role(s).
- Press Save.
Remove roles from a user
- Open the Contacts menu.
- Open the contact.
- Press Edit.
- From the Security tab, deselect the user role(s) you wish to remove.
Note: Removing all roles will mean they will remain a contact with no user access. - Press Save.