Orders - Credit card processing/surcharge fee to be passed on to customer

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23 comments

  • Official comment
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    Leah Hanson Arlo support

    Our Product Manager is currently working on where Credit Card surcharges may fit into our development roadmap for later this year.

    As soon as we have an update we'll let you know!

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  • We already have a % surcharge for our other credit card payments so urgently need to be able to add it to payments via Arlo too please. And to then show it on receipts with no GST.

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  • Yes.

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  • As an admin, I would like to be able to create a discount based on the payment method (e.g. credit card, bank transfer ).

    The idea is to encourage more rapid forms of payment.

     

    PBI #9054

     (Submitted 4 February 2014, merged into similar NFR) 

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  • We would like to add to this request please - to pass on a surcharge to a customer if they choose to pay by credit card.

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  • We need to reintroduce a flat credit card surcharge to all transactions business wide urgently.

     

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  • We are looking to introduce a credit card surcharge fee sooner rather than later.

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  • this surcharge function is a must for our business. It is costing us big bucks!  Can you please develop asap?

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  • Yes, when I see the $100's going to the bank for credit card fees for a voluntary organisation it would be nice to have a way of encouraging low cost options.  As was suggested prior a pre-selection option on the payment method when connecting to payment processor, such that the suitable discount could be applied before sending to the processor eg. a2a in Pxpexpress.  

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  • It is unbelievable that there is no function to be able to pass on CC surcharge fees to customers, especially when ARLO has selected Stripe as one of the limited payment service providers, as they do not offer this option either ?? This is an immediate issue and would appreciate a prompt review of this feature please.

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    Leah Hanson Arlo support

    + 1 customer has requested

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

    + 1 customer has requested

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

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    Leah Hanson Arlo support

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  • Is there any update on this please? There's notes going back to 2014!

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  • I understand Arlo is used in the UK where merchant fees are banned which is why this facility is not prioritised, however as there are organisations using this platform not in the UK and merchant fees are common - this should be looked at ASAP! 

    As Stripe charges us for using their platform I should be able to pass this fee on to cover costs only to those who use that platform, not need to increase fees overall. Its not a difficult process to include, my previous web developer was easily able to add a dynamic fee pending card type prior to payment processing - it should be a simple addition. please work on this simple task asap. 

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