Arlo integrates with GoToWebinar so that webinars created can be synchronized directly into Arlo and promoted on your website. Arlo can take the registrations and payments for these webinars, and the registration information is automatically sent to GoToWebinar.
The following instructions describe how to connect Arlo to GoToWebinar and how the settings affect the integration.
- Open the Settings menu item.
- From the Courses section, select GoToWebinar.
- Tick to Enable GoToWebinar integration.
- In the Webinars section, select whether you would like your webinars create as draft or approved courses.
We recommend that you select to create webinars in Arlo as draft at first so that you can check and approve them before they appear on your public website.
- In the Templates section, select whether you would like to match new webinars with existing templates based on the exact name or a template code.
- Choosing the exact webinar subject/name requires you to have exactly the same name for your webinar as in the course template in Arlo.
These must be exact matches (space counts must also match exactly).
- Choosing a template code included in the webinar description means you can have a different webinar name. To do this, you will need to add the Arlo template code into the webinar description in GoToWebinar. Insert the template code with a hash tag, e.g. #DEMO.
- If Arlo is unable to match your new webinar using the method above, select what you would like Arlo to do with your new webinar.
- Choosing create a new template will automatically create a new template for you in Arlo to synchronise the course in Arlo with. You should open the template in Arlo to check and edit the details.
- Choosing do not create a new template means that the webinar will be placed on an errors list in Arlo. Then you can choose a template to add this webinar to once you have created it in Arlo. We recommend this option in most cases.
- In the Registrations section, select whether you would like registration to be processed via your Arlo checkout or the GoToWebinar registration form.
We recommend using Arlo's registration process. If you do choose to use the GoToWebinar registration page, note that GoToWebinar only allows Arlo to pull through the name and email address fields, so any other fields you want to collect, e.g. job position, will not be updated in Arlo when the registration is pushed through from GoToWebinar and these will need to be manually updated in Arlo.
- Press Save.
Once you have selected your settings, you can connect Arlo to GoToWebinar by adding an organizer.
If your account has more than one organizer (most GoToWebinar accounts only have one), Arlo allows you to sync each organizer in GoToWebinar individually, so you can keep some webinars separate from Arlo.
- Select the Organizers tab.
- Press Add Organizer.
- Select the Organizers name (as in GoToWebinar).
- Tick Enable integration.
- Press Add Organizer.
- Log in to GoToWebinar with your organizers credentials.
If your webinars do not import, they will most likely have an error that you will need to resolve.
The most common error for webinars synchronized from GoToWebinar is where you have your settings set to not create a new template if there is no matching template in Arlo. To resolve this, you will need to create the template in Arlo. Other errors can usually be resolved by clicking on the webinar in error and entering any missing information.
- Open the Settings menu item.
- From the Courses section, select GoToWebinar.
- Select the Log tab.
- Select the Errors tab.
The errors will be displayed in red text within each webinar.