All of your Zoom connected events should be managed within Arlo. Any changes made to your Arlo events in Zoom will not be synchronised back to Arlo.
Currently, only Zoom Meetings are supported. Support for Zoom Webinars is currently being investigated.
Registration-required meetings are not currently supported.
With our integration, all registrants will receive the same zoom meeting link, and you should encourage those who pay for your events not to share the links that are sent out.
We are working to introduce registrant synchronisation in the future.
Yes. If you edit or cancel an event in Arlo, the associated Zoom meeting will also be edited or cancelled.
Not at this stage. We recommend you leave the host and assign a different person as the presenter if you need to change who will be responsible for managing the meeting.
The default dial-in countries can be specified at user, group, or account level within your Zoom account.
Learn how to Specify Default Dial-in Countries in Zoom.
When creating Zoom meetings in Arlo, in order to ensure that contacts are receiving the appropriate communication, whenever there is a mismatch between a host's contact record in Arlo and their record in Zoom, the Zoom user details don't match warning will be displayed.
To resolve this, check the name and email details of the contact in Arlo and Xero, and edit the incorrect record.
Arlo will use the name and address details of the Zoom host to connected the host's Zoom record to a contact in Arlo. If the host is connected to the wrong Arlo contact, you can easily disconnect them from the contact record in Arlo.
Once disconnected, you can make any required changes to the Arlo contact, such as changing the email address or merging contacts. The next time the Zoom host is added to an event, they will be connected to the correct user in Arlo.
To show in the list of Zoom users in Arlo, the licenced user must have a first and last name in Zoom. If you cannot see a licenced user in the list in Arlo, please check the user's record in Zoom and add the missing information.