Arlo uses templated emails for your courses saving you time and effort. This means you don't have to set up and send emails manually, Arlo does all the work for you.
Each email communication has been specifically designed to contain all the necessary information the intended recipient should need. Some emails such as course instructions have room for custom fragments and attachments so that administrators can add their own content to the emails if needed.
Arlo includes calendar appointments as attachments in the course instructions and course reminder emails that are sent to registrants, as well as presenter and venue confirmation emails. These allow contacts to easily add an appointment for the course directly into their electronic calendar. Microsoft Outlook, Google Calendar, Apple Entourage, or any other program that supports iCal appointments will support this feature. By default, the calendar appointment include a reminder 24 hours before the course start.
If you change details of a course, such as the date or location, Arlo will give you the option to send email updates to all involved. These emails will also include a calendar appointment update. When recipients open and accept the change, the original appointment will update with the new information.
How the time of the course is handled is up to the registrants' calendar. In Outlook, the appointment will use the time zone of the user's computer. In Gmail this is not the case.
For example, a course is held in Brisbane on November 6th, starting at 8am. Felicity Merrington in Brisbane registers for this course in July. Felicity uses Outlook, so when she opens the attachment in July to save it to her calendar, the start time is displayed in the calendar at 8am.
However, Jacob Steele of Melbourne also registers for this course in July, and because he is using Gmail, the appointment shows with a start time of 9am. This is because daylight savings has started in Melbourne by November 6th, but as Brisbane does not observe daylight savings, it will actually be 9am in Brisbane on that date when it is 8am in Melbourne.
You can turn off the calendar appointments feature (calendar appointments are on by default).
Contact Arlo Support if you would like to turn this feature off.
There are a number of email templates that Arlo uses. Communication in Arlo has been designed specifically for the Arlo workflows.
In Arlo, there are a number of automated emails that you can activate to be sent to relevant stakeholders for each course you are running.
Learn how to enable, disable, and edit the automated emails in Arlo.