Reset your username/password

• Set up a new password
• Change an existing password
• Reset an existing password
• Change a username
• Reset an existing username

In this article

The following article outlines how to change and reset an administrator or presenters username and password.

Note: Arlo does not have any complexity requirements for its passwords, however, some devices, such as iPhones, may have more stringent requirements.

Set up a new password

You must be logged in as an Administrator to perform this task. If a contact has not yet activated their account the following message will be displayed on their Home tab.

To set up a password you can either;

• Click Activate now and you will be able to enter a password for the contact yourself.
• Click Resend activation email and the system will send the contact an email with instructions on setting up their password. 

Change an existing password

• Open the Settings menu.
  
• Click Users.
  
• Select a user from the list.
• From the toolbar menu, press Change Password.
  
• Enter the new password twice.
  
• Press Save.

• Open your Arlo login page.
• Enter your email address in the Username field.
• Click on the Forgot your password? link.
  
• Enter your email address. 
• Press Send Email.
• Click Reset my account password link in the email. You will be taken to the Reset Password page to enter your new password.
• Enter the new password (twice).
• Press Save Password.
• Click Login now.

Change a username

Note: Changing a contact's email address will not automatically update their username. You will need to do this by following the steps below.

Reset an existing username

• Open your website login page.
• Click on the Forgot your username? link. You will be taken to the Forgot Login page.
  
• Enter your email address. If you get a message saying "We couldn't find an existing account in our system with that e-mail" then you do not have a Username assigned. Please follow the Create a new contact process.