In this article
The following article describes how to manage your subscription, including how to purchase additional licences and how to grant and remove licences to users.
- Manage subscription
- Grant a licence to a user
- Remove a licence from a user
- View a list of current licence holders
- View a list of users who require licences
Manage subscription
Arlo allows you to change your billing plan or the number of licences you have directly from the management platform. You are able to view and confirm the new price before accepting the changes and, once accepted, pay immediately for the changes to your subscription.
Important: Only the account owner can manage the subscription, i.e. change the billing plan or purchase new licences.
- Open the Settings menu.
- Select Administrators.
- Press Manage subscription.
- In the Service level & licences section, select the plan from the drop-down and enter the number of administrators you would like.
- Any changes made are reflected in the Summary section.
- If you have received a promo code, click Did you receive a promo code from us?, enter the code into the field, and press Apply.
- If there will be a one-off, partial month fee, confirm that you are happy with this charge and you would like to proceed.
- Press Review and confirm.
- Complete a final review of the new subscription charges and, if happy, press Confirm.
Grant a licence to a user
Note: To grant a licence to a user, the user must first have a role that requires a licence.
- Open the Settings menu.
- Select Administrators.
- Find the user you wish to grant a licence to and press Grant licence.
Note: If you do not have enough licences, a message will appear advising that the maximum licence limit has been reached. You will need to edit your subscription.
Remove a licence from a user
- Open the Settings menu.
- Select Administrators.
- Find the user you wish to remove the licence from, press Remove licence.
- Confirm that you have selected the correct user, then press Remove licence.
View a list of current licence holders
- Open the Settings menu.
- Select Administrators.
- Select the Has licence tab.
View a list of users who require licences
You can easily view all users who are system administrators but do not have an active license to use.
- Open the Settings menu.
- Select Administrators.
- Select the Requires licence tab.
