Subscription and user licence management

In this article

The following article describes how to manage your subscription, including how to purchase additional licences and how to grant and remove licences to users.

Manage subscription
Grant a licence to a user
Remove a licence from a user
View a list of current licence holders
View a list of users who require licences

Manage subscription

Arlo allows you to change your billing plan or the number of licences you have directly from the management platform. You are able to view and confirm the new price before accepting the changes and, once accepted, pay immediately for the changes to your subscription.

Important: Only the account owner can manage the subscription, i.e. change the billing plan or purchase new licences.

Open the Settings menu.
Select Administrators.
Press Manage subscription.
In the Service level & licences section, select the plan from the drop-down and enter the number of administrators you would like.
Any changes made are reflected in the Summary section.
If you have received a promo code, click Did you receive a promo code from us?, enter the code into the field, and press Apply.
If there will be a one-off, partial month fee, confirm that you are happy with this charge and you would like to proceed.
Press Review and confirm.
Complete a final review of the new subscription charges and, if happy, press Confirm.

Grant a licence to a user

Note: To grant a licence to a user, the user must first have a role that requires a licence.

Open the Settings menu.
Select Administrators.
Find the user you wish to grant a licence to and press Grant licence.
Note: If you do not have enough licences, a message will appear advising that the maximum licence limit has been reached. You will need to edit your subscription.

Remove a licence from a user

Open the Settings menu.
Select Administrators.
Find the user you wish to remove the licence from, press Remove licence.
Confirm that you have selected the correct user, then press Remove licence.