In this article
The following article describes how to add new users to Arlo and to assign them roles.
- Manage the number of user licenses you have
- Add roles to an existing contact
- Add a new administrator
- Edit an existing user's roles
- Remove roles from a user
- Enable SSO on the management platform
Manage the number of user licenses you have
Arlo's pricing is partly based on the number of licences you have. You can request new licenses for your platform directly from within your management platform.
Learn how to manage your Arlo licenses.
Add a role to an existing contact
You can choose the level of access each of your users should have. Learn more about the user access types.
- Open the Settings menu.
- Select Administrators.
- Click Find and manage contact.
- Enter the name of the contact to whom you would like to assign roles.
- Select the role/s you would like to assign to the contact.
Important: The Manager role (read-only) is only available for customers on the Enterprise service plan.
- Press Save.
Note: An account activation email will be sent to the user's email address.
Add a new system administrator
To make somebody a system administrator, you must have a licence available before the role can be added to a user. Learn how to manage your Arlo licenses.
- Open the Settings menu.
- Select Administrators.
- Press New Administrator.
- Enter the administrator's details and select a role.
- Press Create administrator.
Note: An account activation email will be sent to the user's email address.
Edit an existing user's roles
- Open the Contacts menu.
- Open the contact whose roles you would like to edit.
- Press Edit.
- From the Security section, select the required user role(s).
- Press Save.
Remove roles from a user
- Open the Contacts menu.
- Open the contact.
- Press Edit.
- From the Security section, deselect the user role(s) you wish to remove.
- Press Save.
Enable SSO on the management platform
Arlo supports single sign-on on the management platform for administrators and on your checkout for customers to login using a SAML identity provider. Learn more about enabling SSO.