Arlo allows you to create vouchers that your contacts or organisations can redeem on courses. This article how to redeem and manage vouchers on your Arlo platform.
- Open the Vouchers menu.

- Open the voucher by clicking on the voucher code.

- Press Edit.

- Make any changes to the voucher that are required.
- Press Save or Save and close.
If an order was created for the voucher, this may need to amended (e.g. if the value of the voucher has changed).
- Open the Vouchers menu.

- Select the Redeemed tab.

- Open the voucher by clicking on the voucher code.

- Press Archive.

- Press Archive voucher.

- Open the Vouchers menu.

- Open the voucher by clicking on the voucher code.

- Press Cancel.

- Press Cancel voucher.
If an order was created for the voucher, this may need to be cancelled or refunded.
- Open the Vouchers menu.

- Open the voucher by clicking on the voucher code.

- Press Note.

- Enter the note information.

- Press Save Note.

- The note will be displayed on the right-hand side of the voucher information screen.

For orders not connected to Xero
For orders not connected to Xero you can remove payments from orders. When a voucher payment is removed from an order, the amount is returned to the voucher for use against another order.
For orders connected to Xero
You will need to disconnect the order from Xero and unapprove it:

This gives you the option to then remove the voucher payment:
The value will be reassigned to the voucher at this point.
You'll then need to remove the payment in Xero:

Before you can reconnect the order to Xero in Arlo and approve it again:
