The following article provides an overview of Arlo's voucher functionality and will direct you to learn how to create, apply, and manage your vouchers in Arlo.
In this article:
What are vouchers
Arlo's voucher feature can be used as a great way to assist with the promotion and sales of your events.
Vouchers in Arlo are very similar to actual retail 'Gift Vouchers' and should be used when you want to provide someone (whether it's an organisation or an individual) with an allocated fixed value amount (balance) to use. Voucher recipients can redeem their balance in the checkout process by entering the 'Voucher Code' in the relevant field.
Vouchers should be treated as a payment towards an order, and will be applied after tax on the order has been calculated.
If you wish to provide complimentary registrations or offer courses at a lower price - you should look at discounts instead, as discounts are applied to an order before the subtotal is calculated. This means that tax is calculated only on what the registrants need to pay, whereas a voucher deducts the balance of an order after tax has been applied to it, so the voucher balance is used to pay the tax.
Note: If you plan on selling vouchers we recommend consulting with your accountant or finance team to ensure you understand the tax implications of doing this.
Create a voucher
This article also includes information on how to create an order for a voucher that you would like to sell.
This section includes information about how to redeem a voucher and how to process a refund where the original payment method was a voucher, in addition to how to edit, cancel, and archive vouchers.
Find and report on vouchers