Arlo allows you to choose how tax should be displayed on your website and invoices and also has a range of tax-free event and registration solutions.
In this article:
Select the tax display default settings
The tax display default setting will affect the way the tax is displayed on your website and whether orders are created with lines inclusive or exclusive of tax.
- Open the Settings menu.
- Select Orders.
- From the Website pricing section, select whether the prices should be shown/calculated as including or excluding tax on your event listings and invoices.
- Press Save.
Exclude tax (GST, VAT) on website orders
Arlo allows your registrants to generate orders which are tax exempt, meaning they do not have to pay tax on those orders. You can also set up different tax rates.
- Create a tax-exempt event
- Offer tax exemption based on a payment methods
- Offer additional payment methods that have a tax exemption
- Set a contact/organisation's tax status to exempt
- Second tax-rate
If you run courses in multiple countries/geographical regions, Arlo can set up a region for each with their own tax rate, currency, and other organisation details.
- You run most of your events in Australia and have to pay tax in Australia, you will have an Australia region in Arlo that will have a GST rate of 10%.
- You sometimes run events in New Zealand and do not have to pay tax in New Zealand, so you will have a New Zealand region with a tax rate of 0%.
Create a tax-exempt event
Arlo allows you to create an event as tax-free for all registrations submitted.
Offer tax exemption based on a payment methods
You can set one or multiple payment types to exclude tax on website orders. For example, you could set your platform to set a tax rate of 0% on all orders created where the payment type is 'Invoice'.
If you would like to set one of your payment types to always exclude tax on the orders, contact Arlo Support.
Offer additional payment methods that have a tax exemption
You can set one or multiple payment types to offer an additional option of being tax-exempt on website orders. For example, you could set your platform to ignore tax on all orders created where the payment type is 'Account (Tax exempt)', but still allow customers to pay via 'Account' and have tax charged.
If you would like to set one of your payment types to offer an additional tax-exempt option, contact Arlo Support.
Example: Tax-exempt payment type in the Arlo checkout
Set a contact/organisation's tax status to exempt
You can set a contact/organisation's tax status to exempt so that their orders never include tax when submitted through your website. This option is useful if you do not want to advertise tax-exempt payment types on your website, but want the tax to be excluded from some contacts/organisations.
- Open the contact or organisation
- Press Edit.
- In the General tab change Tax Status to Exempt.
- Press Save.
Second tax rate
If your platform requires a second tax rate, Arlo can set this up for you. This will mean that you can create internal orders for registrations and choose the secondary tax rate.
Contact Arlo Support if you need a second tax rate loaded. There is no charge for this.