This article aims to answer any troubleshooting of questions you may have about the Arlo Customer portal.
If your user cannot activate their account, you should check to see whether there are other contacts in your Arlo CRM with the same email address or username.
Arlo cannot activate an account for a contact who shares their email address or username with another user as the platform would not be able to differentiate between the accounts, as the email address/username is the unique identifier for each portal account.
If you have Arlo's SSO functionality active, your chosen identity provider (IdP) is responsible for authenticating your users into the customer portal and therefore the portal information is not included in your confirmation emails.
Customers are not able to update their email address via the customer portal. To update a customer's email address, you as an administrator must log in to the management platform, go to the customers contact record, and select 'Edit'.
You must change the email address in both the 'General' and 'Security' sections.
After you have made these changes make sure to hit 'Save and Close' and then the email change will come into effect.
There are a few changes you can make to the login screen, you can read about them in our Login page theming article.