Within Arlo, you can track responses to your surveys. Within SurveyMonkey, you can analyse the results, for example, rank your presenters based on their average scores over a year.
The following article describes how Arlo interacts with SurveyMonkey and includes instructions on how to check and analyse your SurveyMonkey responses.
If configured, Arlo can track responses to surveys so that you can report on who has completed the survey and which notification prompted them to fill in the survey (for example, so you know whether most people eventually fill out the survey on the second reminder).
You must be sending your survey through Arlo to use this feature.
The following instructions describe how to get response data into Arlo and report on it.
Custom variables are only supported on certain SurveyMonkey plans, see SurveyMonkey's plan page for more details.
- Open the Settings menu item.
- In the Integrations section, select SurveyMonkey.
- Ensure the Integration type is set to Surveys are sent through Arlo.
- For Custom variables, click Edit.
- Tick the Course registration ID and Course notification/reminder type checkboxes.
You may also select other custom variables to be sent to SurveyMonkey to enable reporting on Arlo data.
- Review the remaining SurveyMonkey settings and press Save.
- Open the Reports menu item.
- Select Registrations List (Advanced).
- Add conditions/filters to display registrations from the courses you wish to track.
For example
- If you want to check the responses for specific courses, add a condition to the report to show the course you wish to report on using the course code.
- Add the survey fields to the report.
- Review and edit the remaining report settings as required.
- If desired, save the report to your favourites.
- Press Export to run the report now.
Survey data is held in SurveyMonkey and is not sent to Arlo.
If you have chosen for Arlo to send surveys, any selected custom variables will be automatically added into the survey responses. These fields can then be used in SurveyMonkey to analyse survey responses across one or many courses. For example, you can see if a change you made to a course has improved satisfaction over time, or rank your presenters based on their average scores over a year. All response data exported from SurveyMonkey (XLS, XLS+, or SPSS) will include the custom variables tied to each respondent at the end of each row.
Custom variables are only supported on certain SurveyMonkey plans, see SurveyMonkey's plan page for more details.