The following article describes how to manage outstanding presenter requests. If you have outstanding presenter requests, you can accept/decline or cancel these on behalf of your presenters.
An automated alert can also be set up to be sent to course/template managers and support staff outlining which presenters still need to be confirmed before a course runs.
Accepting an invite will not automatically confirm the presenter on a course if they have also been marked as provisional. You will still need to mark them as confirmed.
Cancelling/declining a presenter request will not cancel a presenter if they have already been confirmed on a course. You will need to edit the course and remove them manually.
- Open the presenter request/s you would like to manage.
- Press Accept/Decline or Cancel request.
- Press Save.
Accepting an invite will not automatically confirm the presenter on a course if they have also been marked as provisional. You will still need to mark them as confirmed.
Cancelling/declining a presenter request will not cancel a presenter if they have already been confirmed on a course. You will need to edit the course and remove them manually.
- Open the presenter request/s you would like to manage.
- Tick the checkbox next to the presenter/s name you wish to edit request for.
- Press Actions and choose an option.
- If cancelling invites using this method, you can enter a cancellation message that will be sent to the presenter.
Accepting an invite will not automatically confirm the presenter on a course if they have also been marked as provisional. You will still need to mark them as confirmed.
Cancelling/declining a presenter request will not cancel a presenter if they have already been confirmed on a course. You will need to edit the course and remove them manually.
- Open the presenter request/s you would like to manage.
- Edit the message sent to the presenter on the request, due date, or respond on behalf of the presenter.
- Press Save. Changes will be made immediately and applied to the outstanding presenter request.
- Open the presenter request/s you would like to resend.
- Press the Request settings, and select Request again.
- Enter the new request details.
- Press Send now.
When creating/editing a course in Arlo, you can enable an outstanding items alert. This alert informs the course/template managers and support staff when there are outstanding Presenter requests (i.e. the system has sent a presenter request that has not had a response).
This email can be set to be sent a certain number of days before the course begins.
The email will be generated around 9am in the platform timezone, and it will only generate the email once a day. The email will only be sent if there are any courses that have outstanding presenter requests.
- Open the Courses menu.
- Find and select the course you would like to enable/disable the tasks reminder for.
- Press Edit.
- Navigate to the Communication tab.
- Click Activate next to Send a reminder about any outstanding items.
Press deactivate to turn this off.
- Tick Send and choose the time frame for the alert to be sent.
- Press OK.
- Complete the course setup process.
- Press Save and Close.
Example: Outstanding tasks reminder email for a course with two presenters requests, one of which is not yet responded to
