The following article outlines and addresses some frequently asked questions about certificates
Here are a few things to check if your merge fields aren't pulling through all the correct information:
- Check the merge fields are compatible with the type of certificate template you are creating.
Certification certificates and course certificates have different merge fields available, check them out here.
- Ensure your merge fields have been formatted correctly with no spelling errors.
- Check the registrant's information and confirm there is data in the field you are trying to pull information from.
You can do this by adding custom merge fields to your certificate.
To make a merge field that pulls custom field information, you need to begin the merge field with the field entity type (e.g. Contact, Registration) followed by the system name of the custom field.
Examples of custom field merge fields:
- { MERGEFIELD contact_fieldsystemname }
- { MERGEFIELD registration_fieldsystemname }
You can see all available custom field merge fields when you download sample merge data and start a mail merge on your certificate in Microsoft Word. This means you won't need to create them yourself and will help prevent adding unavailable merge fields.
There are no limitations on the orientation of your certificates - both landscape and portrait are accepted.