This article aims to answer some of the frequently asked questions related to courses and course templates.
At their core, basic courses will have a single session that runs over part of a day, a whole day, or consecutive days. A multi-session course works the same but it is able to have multiple sessions rather than just the single one.
Learn more about the different course schedule types.
Once a course template is saved, you cannot switch the schedule from Basic to Multi-session, or vice versa. However, a multi-session course template is able to run both multi-session courses with no choice and multi-sessions courses with choice.
No, due to the structure of private and public courses (and the different emails that are associated with each), private courses cannot be switched to public (and vice versa) once they are created.
If a course is created with the incorrect course type, we recommend using the schedule another feature to quickly create a copy of the course (not forgetting to change the course type). You can then transfer any existing registrations from the original course to the new (correct) course.
Private courses in Arlo are priced per course, so registrants cannot pay individually for their registrations. If you would like your customers to pay for their own registrations but you don't want to advertise the course to the wider public, you can create a public course that is hidden from the website.
For registrations on basic courses or multi-session courses where registrants are registered for all sessions (multi-session courses with no choice of sessions) and there are no optional extras, you can use the transfer wizard to transfer registrations.
For registrations on courses that have optional sessions (multi-session courses with a choice of sessions) or optional extras, you would need to cancel the registration, refund the original order, then create a new order. We have written instructions for how to do this in our Transfer a registration help article.
Arlo only sends course level communications to registrants. There is no native support for session level communication, including session reminders, session follow-up emails, session surveys, or session certificates.
Course level communication will always be based on the overall start and end time of the course, e.g. follow-up emails will always be sent after the overall course end time, not the end time of the last session the user is registered against.
It is not possible to make optional extras mandatory in the checkout.
Arlo only allows pricing to be set for any optional sessions on a multi-session course. The price of mandatory sessions should be included in the price of the overall course.
Information relating to full or closed sessions will still be displayed on your website. However, users will not be able to register to attend closed or full sessions.