Arlo includes an automated waiting list feature that allows people to register on a waiting list from the website when a course is full. The waiting list form is customisable so you can add any fields that would be required.
If a place becomes available, Arlo will automatically notify the first person on the waiting list. If they do not register for the course within a specified time, the next person on the list will be notified, and so on.
Arlo can also send out a notification to administrators to say that somebody has joined the waiting list.
Once space becomes available on the course, if there are contacts on the waiting list, the website will still show that the course is sold out. However, anyone who has the direct website registration link will be able to register and avoid the waiting list.
For this reason, we recommend sending contacts the view on website link instead when promoting your courses.
When enabled, the waiting list feature will be active for all courses that have a maximum registration limit.
- Open the Settings menu item.
- From the Courses section, select Courses.
- If disabled, from the Waiting list section, click Enable feature.
- Edit the settings as desired.
- Press Save.
If you are not using the automated waiting list notification system, spots for a course will not become available on your website again (if available) until all waiting list registrants have been removed from the list manually.
- Open the Courses menu item.
- Courses which include people on a waiting list will be displayed as full with the number of people on the waiting shown after the plus (+) symbol.
- Find and open the course for which you want to view the waiting list.
- Select the Waiting list tab.
The following instructions describe how to manually add a contact to the waiting list from the management platform. You can only do this if the course is full.
- Open the Courses menu item.
- Find and open the course for which you want to add a person to the waiting list.
- From the toolbar, press Waiting List.
- Start typing the name of the contact you would like to add.
If the contact does not appear in the list, click New to create the contact in a new tab.
- Press Add to Waiting list.
- Open the Courses menu item.
- Find and select the course for which you would like to email your waiting list contacts.
- Select the Waiting List tab.
- Select the registrants you would like to email by ticking the checkbox in each row.
- Press Actions and select Send Email.
- Open the Courses menu item.
- Find and select the course for which you would like to send place available notifications.
- Select the Waiting list tab.
- Select the registrants you would like to send place available notification to by ticking the checkbox in each row.
- Press Actions and select Send place available email.
The place available notifications will only be sent if there are enough places available on the course. Website registrations must also be enabled for this notification to be sent.
Changing the order of contacts in the waiting list will change the order in which space available notifications are sent if you have chosen for them to be sent automatically.
This is useful if you have newer contacts who should be given priority for places on the course.
- Open the Courses menu item.
- Find and select the course for which you would like to reorder the waiting list.
- Select Waiting List tab.
- Select the registrants you would like to move up or down on the list.
- Press Actions and select either Move to Top, Move Up, or Move Down.
Press Remove from List to remove a registrant.
- Open the Courses menu item.
- Find and select the course for which you would like to export the waiting list.
- Select Waiting List tab.
- Press the export arrow and select Export What I See.
On a contacts home page, you can see the courses that they are on the waiting list for, along with their current registrations and completed courses. This is helpful when you need to see if they are already registered for the same course on a different date, and may need to remove them from the waiting list.
