Order discounts are applied to the total order and are not associated with any courses or registrations. They are always added to the order as a new line. Order discounts are intended for use by administrators for private courses (where the price is per course and not per registration).
In other cases, you should be able to create the discount you need as a registration discount.
This article provides information on setting up order discounts in your Arlo platform including a description of what each discount setting achieves.
We advise caution when considering an order discount, as they pose several risks.
- As they do not belong to an course or registration, they will not factor in course revenue reporting.
- Order discount information is only provided in the order details and not included in most reporting, e.g. if you want to report on how much each registrant paid.
- As the discount is applied to the whole order, any other registrations added to the order will also have the discount applied, regardless of the course settings in the order discount, which may mean that your registrants get discounts they are not meant to.
- There are limited criteria and setup options for order discounts.
This list explains the purpose of each of the order discount settings with, where necessary, a brief explanation of what each can be used for.
To access your order discount's settings:
- Open the Discounts menu item.
- Create a new order discount or select an existing order discount from the list to access the discount's settings.
The discount's name is visible on the management platform and to the registrant/order contact on the website checkout and the invoice. The description is only visible to administrators within the management platform.
Example: Discount name and description visible in the discount list in the management platform.
The Priority setting ensures that discounts are applied in the correct order when:
- There are multiple discounts available for a course/order, and
- One or more of the discounts are not allowed to be combined on the order.
The discount with the lowest number has the highest priority.
If an order meets the criteria for both an order discount and a registration discount, they will both apply regardless of their priorities (and even if they are set to not combine with other discounts), as they are different discount types.
Example: Discount priorities scenario
If a member is registering during the early-bird period, both discounts will be available to them. If the discounts are set to not combine, the priority is needed to tell the system which one should be applied. The discount with the highest dollar value should be given the highest priority (lowest number).
There are a number of options available when determining how much a discount should deduct from the order total. You can specify whether the discount amount should be calculated inclusive or exclusive of tax (generally this would match how your prices are displayed on your website).
Discount the order total by a percentage
This option means that the order total price will be discounted by the percentage entered. It also allows you to enter a maximum discount amount.
The following example shows that the order total will be discounted by 10%, to a maximum of $100. If the standard order total is over $1000, the discount will remain $100 as this is specified as the maximum discount amount.
The amount rounding ensures that you don't end up with odd values like $80.01.
The amount rounding affects the discount amount, not the remaining amount once the discount has been applied.
Discount the order total price by a fixed value
This option means that the order total will be discounted by the amount entered.
The following example means that the order's total price will be reduced by $100.00.
Replace the order total with a new value
This option means that the order total will be changed to the value entered. If this option is selected, you will be unable to combine this discount with other discounts as, by using this option, you are explicitly telling the system what the order total should be.
In Arlo, you can determine the criteria that needs to be met in order for a discount(s) to be applied.
Apply the discount automatically
By selecting this option, the discount will be automatically applied to all orders with registrations on the specified courses and elearning modules.
Apply the discount automatically when certain criteria are met
Apply the discount automatically when specific criteria are met allows you to control when the discount should be applied automatically. For order discounts, you have the option of selecting from values entered into the payer and order fields.
Promotional code discount cannot be combined with other promotional code discounts, as only one code can be entered into the checkout.
Apply the discount manually (administrators only)
Apply the discount manually (administrators only) means that the discount can only be added to on order manually by administrators within the management platform.
Arlo allows you to add a Website review line to appear on the checkout screen and on invoices generated.
The availability settings determine when a discount should be available, if there is a limit on the number of times it can be used, and if it can be combined with other available discounts.
Date/time and time zone
Entering a date range means that the discount will not be applied to any orders created outside of these dates.
Limit the number of uses
This setting determines the number of times a discount can be used.
You can view the number of times a discount has been used and its maximum usage from the discounts list page.
Allow the discount to be combined
This setting allows the discount to be combined with other discounts.
You will not have the option to allow discounts to combine if you have chosen the discount to be calculated by replacing the standard price as, by using this option, you are explicitly telling the system what the order total should be.
If you also have registration discounts available, they will be applied to applicable registrations, regardless of any order discount's combination and priority settings, as they are a separate type of discount.
The accounting settings control how the discount shows on invoices, invoice data, and in your accounting system. We recommend you discuss this with your accountant or whoever is in charge of your organisation's finances, and set up all discounts accordingly.
Order discounts will always add a new line to the order (which is not associated with any single registration or course), you must select the account code that should be attributed to the discount.
The courses settings control which courses the order discount can be applied to. The following are ways in which the discount can be applied to certain courses, elearning modules, and templates.
Only one course needs to trigger an order discount for it to apply. If other courses (which the order discount is not applicable for) are added to the same order, the discount will still be applied.
Apply to all courses and elearning (no restrictions)
This setting means that the discount is available for for all courses and elearning modules.
Apply to course dates by course tag
If this setting is selected, the discount will apply to orders on courses that are tagged with the specified tag.
Apply to elearning modules by template tag
If this setting is selected, the discount will apply to orders on elearning modules only (not courses) where the course template is tagged with the specified tag.
Apply to courses and elearning modules by template tag
If this setting is selected, the discount will apply to all courses and elearning modules where the course template is tagged with the specified tag.
Apply to specific courses
This setting means the discount will only apply to the individual course dates selected (not elearning activities).
If you select a template from the list, all existing scheduled courses in that template will be selected, but if new courses are added to the template, they will not automatically have the discount applied.